We do not accept phone orders for accuracy purposes. You may order online, via email (email@example.com), or via fax (1-800-491-7351).
All invoices are to be paid 30 days from the date of theinvoice and will pay finance charge of 1.5 % on any past dueinvoices.
PROCESSING AND SHIPPING TIME-FRAMES
All orders except for boxes, printing & custom items placed by 5PM EST are processed the next business day and will ship within 1-2 days after processing. (Saturdays and Sundays do not count as business days).
All Box Invitations and Custom die products are final sale and will take 7-10 business days to complete.
Free UPS Ground Shipping on all orders over $199.00, except boxes.
Free Shipping does not apply to Box Invitations and Mailers.
Free Shipping is only available within the continental United States.
UPS does not deliver to P.O Boxes.
When choosing the shipping method, please note that we areclosed on holidays and during weekends. There will be no UPSshipment on non-business days.
All orders are shipped F.O.B. Livingston, New Jersey.
Back orders will be shipped Free Freight UPS Ground.
We do not offer Saturday delivery.
UPS does not require a signature upon delivery and will leaveyour package at the safest location at your address.
UPS & USPS may charge a $5-$10 collection fee in additionto taxes. These charges may be labeled as "brokerage" or "COD"fee on your delivery receipt. USPS charges a $5 brokerage fee inaddition to the GST & PST rates.
ALL DUTY & CUSTOMS RELATED CHARGES ARE THE RESPONSIBILITYOF THE INTERNATIONAL CUSTOMER.
Couriers may charge a small customs collection fee(COD) bycash/check, upon package delivery. Rate varies betweenlocations. International packages are marked as manufactured inthe U.S.A. We do not misrepresent the value of our productsunder any circumstances.
Shipping times are in addition to assembly times.
There will be a 5% GST and possible PST (exact percentagevaries between provinces), upon arrival.
Canada shipments are exempt from duty charges, under the NorthAmerican Free Trade Agreement(NAFTA).
United Kingdom shipments are exempt from duty charges. Therewill be a VAT(value added tax) of 20% collected upon delivery.
Claims must be made within 7 working days.
All replacements will be shipped the same method as the original order.
We will accept return of any item within 14 days of purchase.
Returned items are subject to 20% restocking fee.
All returns must have a Return Authorization number (RMA#),available by contacting our customer service Tel: 1-800-813-9181 - Email: firstname.lastname@example.org.
All custom orders are final sale, not exchangeable orreturnable.